FAQ
General Questions
Is this merch limited edition or do you restock regularly?
As of right now, these products are limited edition and available through mid-December. We are working with limited inventory and expect most products to sell out before then!
Are your items unisex?
Some of our merch is unisex, and some are women's sizing, We make note on each product page if an item is unisex or not.
Will my shipping data remain private?
Any information you submit is 100% private and confidential and WILL NOT be sold, loaned, or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our #1 priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use Shopify Payments to handle all online transactions.
Ordering
How do I place an order?
Ordering is easy! Just add your faves to your cart, follow the steps at checkout, and you’re all set. We’ll send you a confirmation email right away to let you know your order’s in.
Can I change or cancel my order after it’s placed?
Our team starts processing orders quickly, so changes aren’t always possible. But reach out to us at support@undergroundshirts.com right away, and we’ll do our best to help!
What payment methods do you accept?
We accept all major credit cards, plus options like PayPal, ShopPay, and Apple Pay for a smoother checkout.
What if the item I wan't is out of stock?
With the limited edition nature of this launch, our items are limited in supply. We hope to create more merch in 2025, but for now if it's out of stock it's no longer available.
I have a charge on my statement from Underground Printing — why is that?
Underground Printing, a national leader in custom printed apparel, is our webstore & fulfillment partner. This is why you will see their name on your credit card statement when you purchase from Broma Bakery
Shipping & Delivery
What countries do you ship to?
We offer international shipping on most orders! During checkout, simply enter your postal code, and if shipping to your area is available, you’ll be all set. If not, it means we’re unable to ship to that location at this time.
For international orders, are duties & taxes included?
Please note - additional duties and taxes may be required upon delivery, depending on your location. These charges are the responsibility of the recipient and are not included in the shipping fee. Thank you for understanding!
How long will it take to get my order?
Your order will typically ship within 3-5 business days after purchase. We’ll send you an email with tracking information as soon as it’s on its way!
How can I track my order?
We’ll send you a tracking link as soon as your order ships, so you can check in on it anytime!
What if my package is delayed or lost?
If your package seems delayed or is missing, we’re here to help! Just reach out to support@undergroundshirts.com, and we’ll work with the carrier to make sure it reaches you.
Returns & Exchanges
What is your return policy?
Due to printing being done on a per order basis all sales are final, so be sure to double-check your cart before checking out. If you have any questions, feel free to reach out to support@undergroundshirts.com .
What if my item arrives damaged or defective?
If any part of your order arrives damaged or not quite right, just email us at support@undergroundshirts.com with a photo and description, and we’ll make it right.
Other
Why do you like butter so much?
Butter is life.
Can I eat the merch?
We don’t recommend it, no matter how sweet it looks.
Can I wear this every day?
Absolutely. Just maybe wash it once in a while to keep your friends happy.
Will wearing this make me a better baker?
It’s been scientifically proven* to improve cookie-baking skills. (*This is not scientifically proven.)